So you have seen the many services and skills we provide to our customers, you see the trucks and equipment we use, and you see the quality and detail that we put into our customers work, now there’s one more thing to share with you…..how we like to do business with our clients. Listed below are some of the common questions we find ourselves answering to new clients eager to learn more about our company, please take a moment to read over them. If you have a question that you would like answered that you do not see listed below, please call us or write us an email.

Q: How long has Sauers Tree & Landscape Service, Inc. been in business?
A: We have been proudly serving our customers since 1996.

Q: Is Sauers Tree & Landscape Service, Inc. licensed and insured?
A: Yes! We are fully insured and carry Workers Comp for our staff.

Q: I noticed your company working at my workplace, do you also provide your services to homeowners?
A: Yes, and vice versa, if you see us in your neighborhood and happen to be a property manager, we offer both residential and commercial services! Our turf maintenance and snow removal services however are only provided to commercial clients.

Q: I am interested in speaking to a sales rep to receive a complimentary estimate, how do I contact the right person?
A: You can fill out the online consultation request form or you can call our telephone number and speak to our office staff and one of our sales reps will contact you.

Q: I have received an estimate from my Sauers sales rep, how do I schedule the work?
A: Simply circle the items you wish to be completed, sign the proposal, and mail/fax/email a copy back to us. We will contact you when we receive it and discuss scheduling. Be sure to include any required deposit payments and ask any questions you may have about the estimate. It is our company policy not to begin any work without first receiving signed approval of the customer.

Q: Once agreement is made to move forward with a proposal, how much of a backlog should I expect to have the work completed?
A: Every job is different and we work very hard to manage our customers requests in a timely fashion. Typical backlog to begin a project is 1-3 weeks depending on the size of the job. During the spring rush, you may expect 1-5 weeks, which is why we encourage our clients to call us in February and March to schedule Spring services.

Q: What are the payment terms and methods?
A: All job payments are Due Upon Completion unless otherwise agreed. Some jobs may require a 50% deposit to purchase necessary materials and supplies. For payment we accept cash, check, Visa & Mastercard. We even offer a convenient online pill pay.

Q: Am I able to receive any discounts?
A: Yes, we offer discounts to clients with large quantities of work. This could be you and a neighbor wanting the same type of work completed at the same time or just doing a large amount of work on your property. This saves us travel time and labor costs, which we are happy to pass the savings on to our customers!

Q: What happens if I have a concern after the work is completed?
A: We urge all customers to contact us with any questions, concerns, or complaints. It is our goal to provide our customers with excellent service even after the sale and work have been completed. If you have special concerns, it is a good idea to notify your sales rep and schedule a time for you to be present during the process of your work. This will help ensure our crews meet your satisfaction the first time!

Q: Does your company follow any safety program?
A: Yes, we have a specially developed drug policy and safety policy that each employee follows from time of employment. The safety of our crew and customers is our top concern!