Our Process

Our mission is to provide your complete satisfaction. But we also care about how we get there together.

It all starts when we take your call. We value your time and our process is focused on making it as quick and efficient for you as possible. Therefore, our administrative personnel will ask a few questions to understand your need, and then set up an appointment with the appropriate member of our staff during that very first call.

Whether it’s Tree Care, Commercial Landscape Maintenance, Commercial Snow Removal or Plant Health Care, you’ll have a date and time for our expert to meet with you to understand your needs, evaluate the options and provide you with their professional recommendation. Because we value your time, we’ll be on time.

Regardless of the service, we will walk your property. Preferably with you, to evaluate the existing conditions and collect all the information we need. Our licensed Arborist, Certified Snow Professional and Landscape Maintenance Manager all have the same goal - to be sure we fully understand what it is you want accomplished and that we are on the same page as you, before providing you with a thorough, well informed professional recommendation. For Tree and Plant Health Care, we’ll provide you with a written proposal on the spot and can usually schedule the work at that time. For commercial Landscape and Snow services, we’ll have to return to your site to take detailed measurements to accurately determine the resources required to complete the work.

Once the scope of work is agreed upon, we’ll schedule the work with you. If is more than a few days out, we’ll set the date and our project manager will call you a few days in advance to confirm the start of work.

During the work, we’ll keep you informed of our progress and after we complete the job we’ll try to walk the job site with you to ensure your satisfaction. If that is not possible, we’ll call within a few days to get your feedback. For commercial Snow removal, you’ll know when we are going to start, how we’re doing and when we are complete – for each and every snow event - guaranteed.

Steph, Joe & Mike Sauers

P.S. – to be consistent from start to finish, we’ll also invoice you promptly upon completion of the job and confirmation of your satisfaction.